Delta’s CEO has offered his take on the controversy sparked by a viral video of a woman in a reclined airline seat and the response by the aggravated man behind her, declaring on Friday that while “customers have the right to recline,” they should ask for permission to do so first.
In an appearance on CNBC’s “Squawk Box,” Ed Bastian talked about the proper reclining etiquette for airline travel.
The issue arose after Wendi Williams tweeted a video of what happened after she reclined her seat during a flight from New Orleans to Charlotte, North Carolina, on American Airlines subsidiary American Eagle. The passenger behind Williams, who was in the last row and could not adjust his seat, responded by repeatedly punching and jabbing her seat.
According to Williams, the man had asked her not recline her seat until he was done eating, and she complied with that request. She then reclined her seat after he was done, prompting the angry reaction ― and, thanks to Williams’ tweet, sparking the widespread debate about who was in the wrong in the incident.
On “Squawk Box,” Bastian was asked about seat etiquette and if it’s “appropriate to ask not to recline.”
“I think customers have the right to recline… I think the proper thing to do is if you’re going to recline into somebody that you ask if it’s okay first and then you do it,” he said.
The CEO went on to say that he thinks “if someone knows there’s a tall person behind them and they want to recline their seat, I think the polite thing would be to make certain it’s okay.”
He added that he “never” reclines because he doesn’t “think it’s something that ― since I’m the CEO of the airline ― that I should be reclining my seat.”
“And I never say anything if someone reclines into me,” he said.
An American Airlines spokesperson told Fox News on Wednesday that the airline was “aware” of the customer dispute and was “looking into the issue.”
In the incident’s aftermath, Williams has claimed on Twitter that she suffered horrible headaches for a week, losing time at work because she had to visit a doctor.